Delivery Schedule (by zip code)
Monday - 53110, 53154, 53172
Tuesday - 53129, 53130, 53132, 53150, 53220, 53228
Wednesday - 53110, 53154, 53172, 53108 (East of 94 only), 53402, 53404
Thursday - 53129, 53130, 53132, 53150, 53220, 53228
Friday - 53108 (East of 94 only), 53402, 53404
Note:
*Orders received by 3pm Monday to Friday will be "time-stamped" as received that day. Orders received after 3 pm Monday to Friday will be "time-stamped" as received the next business day. Orders received Saturday and Sunday will be "time-stamped" as received on Monday.
*We do not deliver on the same day as the "time-stamp" of your order. To identify your delivery date, look for the first day that has your zip code listed AFTER the date your order is time-stamped (see example scenarios directly below).
*Delivery Examples: Recipient's zip code is 53132. Order is submitted before 3PM on Monday (time-stamp is Monday)...delivery will be on Tuesday. Order is submitted after 3PM on Monday (time-stamp is Tuesday)...delivery will be on Thursday.
*If you do not want to wait for delivery on your scheduled day listed above, you will have the option at checkout for Next Business Day Delivery (delivery will be on the first business day AFTER the time-stamp of your order).
*Recurring Auto-delivery orders will be time-stamped as of the date they recur based on the interval customer chooses. The delivery schedule noted above will then be followed. Remember...you can always easily adjust your Auto-delivery order date by signing into your account per the email info sent to you on the day you first created your subscription account.
*We will always send an email notification detailing your actual delivery date AND Approx. time once we are able to do so. If we are ever able to deliver sooner than the schedule above we will send an email stating such.
Delivery Guidelines
-Local delivery only. We deliver to select zip codes/areas listed at the top of our “shop” pages (which match the zip codes in "Delivery Schedule" noted above).
-You do not need to be home at time of delivery, however, any approval to leave product at address or with alternative person (i.e. neighbor) MUST be specifically stated within the Special Delivery Instructions text box within the “cart” page when placing your order.
-Happy Tails Pet Supplies is not responsible for any loss or damage to products after delivery to customer location as requested. Confirmation of delivery will be given (via text) based on information (CELL PHONE) supplied by customer at time of ordering.
Frequent Buyer Program Info
-Note that the delivery service is a separate software program from "in-store" purchases, thus any reward program (i.e. Fromm buy 12 get 1) cannot be managed by Happy Tails automatically, like it is for "in-store" purchases . If you participate in such for "in-store" purchases with us, you can redeem your delivered bag(s) of food by bringing to the store your delivered UPC(s) with a copy of your delivery confirmation/receipt for each bag (the receipt is the email you get saying your order is on it's way). In place of bringing such to the store you can coordinate with us to pick up your accumulated UPC's and delivery receipts. Happy Tails will then credit your "in-store" account for each bag, we delivered, upon review/approval by Ken/Tiffany.
THANK YOU!