The store is so cute and they carry very high quality food and treats. It is very organized and the staff is helpful. I recently found out that they will deliver just like the online services. It’s so great to support a local business!!!

The store is so cute and they carry very high quality food and treats. It is very organized and the ... Show More

The store is so cute and they carry very high quality food and treats. It is very organized and the staff is helpful. I recently found out that they will deliver just like the online services. It’s so great to support a local business!!! Show Less

I appreciate the knowledgeable staff who are always ready to make a recommendation for specialty things i ask about. Like joint supplements for an aging dog! Pippa's acting like a teenager now! and the high quality food that we buy at Happy Tails has also been appreciated! I like to shop local, too! We shop the Franklin store and sometime Hales Corners if we're in that area!

I appreciate the knowledgeable staff who are always ready to make a recommendation for specialty thi... Show More

I appreciate the knowledgeable staff who are always ready to make a recommendation for specialty things i ask about. Like joint supplements for an aging dog! Pippa's acting like a teenager now! and the high quality food that we buy at Happy Tails has also been appreciated! I like to shop local, too! We shop the Franklin store and sometime Hales Corners if we're in that area! Show Less

Helpfulness and service was great.

Helpfulness and service was great.

Awesome customer service. No other store manager ever told me that I’m buying the wrong kind of food for my dog before. I mistakenly bought puppy food for a small breed dog when my puppy is actually a large breed. I appreciate her attention to detail in asking questions about the customers’ pet before something is bought.

Awesome customer service. No other store manager ever told me that I’m buying the wrong kind of food... Show More

Awesome customer service. No other store manager ever told me that I’m buying the wrong kind of food for my dog before. I mistakenly bought puppy food for a small breed dog when my puppy is actually a large breed. I appreciate her attention to detail in asking questions about the customers’ pet before something is bought. Show Less

Best place I’ve been to! They’re super friendly. I’ve been coming here for a little over a year and my pets issues with food went away, they let you try foods and return them if your pet isn’t happy. Thanks for all the help here! I’ll always say good things about this place.

Best place I’ve been to! They’re super friendly. I’ve been coming here for a little over a year and ... Show More

Best place I’ve been to! They’re super friendly. I’ve been coming here for a little over a year and my pets issues with food went away, they let you try foods and return them if your pet isn’t happy. Thanks for all the help here! I’ll always say good things about this place. Show Less

We love love love this small business! The employees are always so sweet and help us find exactly what we need! ❤️🐾

We love love love this small business! The employees are always so sweet and help us find exactly wh... Show More

We love love love this small business! The employees are always so sweet and help us find exactly what we need! ❤️🐾 Show Less

The staff are always friendly, they have special ordered food from Stella and Chewy for me, have a LOT of varieties of Fussie Cat, (which is perfect for my very particular cat), and carry multiple varieties of the Himalayan churro chew that my dog loves. (And chicken hearts sourced from a local butcher!) In addition, I've never felt belittled with my choices. The staff will offer helpful input, but were also respectful when I explained why I made the decision to feed my pets what I do. I have been shamed in other shops for not feeding grain-free, but not here. (My cat can't have peas and is a food thief, so I have to avoid peas in the dog food as well) The first few times I went there with my dog I thought the staff just really loved her because she was special. (I have a very friendly Shiba Inu) Now that I've seen other dogs in the store, it's obvious that the staff are all there because they REALLY love dogs, and they treat every dog that comes in as if it was the best dog in the world! My only complaint is a small one. I usually go to Hales Corners location, but if I have to run to Target, I'll pop in the Franklin location and because they are set up completely different, I always have to ask where things are. (A very minor issue, because the staff are really nice and helpful)

The staff are always friendly, they have special ordered food from Stella and Chewy for me, have a L... Show More

The staff are always friendly, they have special ordered food from Stella and Chewy for me, have a LOT of varieties of Fussie Cat, (which is perfect for my very particular cat), and carry multiple varieties of the Himalayan churro chew that my dog loves. (And chicken hearts sourced from a local butcher!) In addition, I've never felt belittled with my choices. The staff will offer helpful input, but were also respectful when I explained why I made the decision to feed my pets what I do. I have been shamed in other shops for not feeding grain-free, but not here. (My cat can't have peas and is a food thief, so I have to avoid peas in the dog food as well) The first few times I went there with my dog I thought the staff just really loved her because she was special. (I have a very friendly Shiba Inu) Now that I've seen other dogs in the store, it's obvious that the staff are all there because they REALLY love dogs, and they treat every dog that comes in as if it was the best dog in the world! My only complaint is a small one. I usually go to Hales Corners location, but if I have to run to Target, I'll pop in the Franklin location and because they are set up completely different, I always have to ask where things are. (A very minor issue, because the staff are really nice and helpful) Show Less

This product completely helped my dog from limping on her back leg. Great staff & product selection.

This product completely helped my dog from limping on her back leg. Great staff & product select... Show More

This product completely helped my dog from limping on her back leg. Great staff & product selection. Show Less

Interesting assortment of healthy chews which is what I'm looking for. Helpful and smart.

Interesting assortment of healthy chews which is what I'm looking for. Helpful and smart.

This place is just the absolute best. Ken (the owner), who I’ve met and spoke with several times, is so nice and accommodating. He goes above and beyond for his customers. He’s genuinely into getting you and your dog the right products, not pushing products based on price. There’s just no way you can go wrong coming here, this will be our store as long as they are there.

This place is just the absolute best. Ken (the owner), who I’ve met and spoke with several times, is... Show More

This place is just the absolute best. Ken (the owner), who I’ve met and spoke with several times, is so nice and accommodating. He goes above and beyond for his customers. He’s genuinely into getting you and your dog the right products, not pushing products based on price. There’s just no way you can go wrong coming here, this will be our store as long as they are there. Show Less

I am so happy we found Happy Tails to help us feed and nurture our dog. The staff is cordial and knowledgeable. The products are wholesome and safe. Thank you, Happy Tails Franklin for so many happy shopping experiences.

I am so happy we found Happy Tails to help us feed and nurture our dog. The staff is cordial and kn... Show More

I am so happy we found Happy Tails to help us feed and nurture our dog. The staff is cordial and knowledgeable. The products are wholesome and safe. Thank you, Happy Tails Franklin for so many happy shopping experiences. Show Less

My dog Gunnar loves shopping here. They always have the items on his list. Their prices on bully sticks ( his fave) and other bones are great. The employees are always so sweet and happy to see him.

My dog Gunnar loves shopping here. They always have the items on his list. Their prices on bully sti... Show More

My dog Gunnar loves shopping here. They always have the items on his list. Their prices on bully sticks ( his fave) and other bones are great. The employees are always so sweet and happy to see him. Show Less

Love this store. Great selection and great customer service!

Love this store. Great selection and great customer service!

The lady was so helpful!

The lady was so helpful!

So accommodating and friendly staff! Well worth a visit when looking for something for your furry babies.

So accommodating and friendly staff! Well worth a visit when looking for something for your furry ba... Show More

So accommodating and friendly staff! Well worth a visit when looking for something for your furry babies. Show Less